Privacy Policy – ES Essential Pte Ltd

At ES Essential, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

  1. Personal Data

“Personal Data” refers to any data about an individual who can be identified from that data or from that data and other information we have access to.

  1. Collection of Personal Data

We may collect your personal data directly or indirectly when you:
– Place an order on our website
– Register an account or sign up for our newsletter
– Contact our customer support via email, chat or social media
– Participate in promotional campaigns, giveaways, or surveys
– Submit inquiries or feedback through our website

If you provide personal data of another individual (e.g. a gift recipient), you confirm that you have obtained their consent to provide their data to us.

All Personal Data submitted to us should be ensured to be complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested, or delays in processing your applications.

  1. Use and Disclosure of Personal Data

We may collect additional personal data when you request a refund or exchange, for the purposes of verifying the transaction and processing your request.

We use your personal data to:
– Process and fulfill your orders
– Communicate with you regarding your purchases and inquiries
– Send you marketing updates (only if you have consented)
– Improve our website and services

We do not sell or trade your personal data. We may share your data with:
– Our employees and service providers (e.g. delivery partners, payment processors)
– Legal or government authorities if required by law

All reasonable steps will be taken to ensure your data is handled securely.

  1. Consent and Access

You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you suspect any unauthorized use of your account.

By using our services, you consent to our collection and use of your personal data. You may withdraw your consent at any time by contacting us.

To access or correct your personal data, please write to us at: support@esessential.sg

  1. Cookies

Our website may use cookies to enhance user experience and analyze web traffic. Cookies do not collect personal data. You may disable cookies in your browser settings, but this may affect some site functionality.

  1. Retention of Data

Our website is not intended for children under 13. We do not knowingly collect personal data from children without parental consent.

We retain your personal data only for as long as necessary for business or legal purposes. Data that is no longer required will be securely deleted.

  1. Third-party Links

Our website may contain links to other sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies separately.

  1. Contact Us

If you:

  1. have any questions or feedback relating to your Personal Data or our Privacy Policy;
  2. would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
  3. would like to obtain access and make corrections to your Personal Data records, you can approach us via the following channels:

Data Protection Officer

Email: support@esessential.sg

  1. Updates to Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website. By continuing to use our services, you agree to the latest policy.